Terms

The shortest form of this that is still true. Where a sentence here could be read two ways, the reading that favours you is the one that was meant.

Who you are dealing with

Quoin Cloud is run by one person in Tunisia, rather than by a company. Payments are handled by Paddle, which is the merchant of record: Paddle sells to you, collects any tax you owe, and is the name on your card statement. Paddle's own buyer terms cover the transaction itself and sit alongside these.

What the service is

A hosted server for real time collaboration, and a dashboard for the keys and documents that belong to it. The collaboration server itself is MIT licensed and you can run it yourself at any time. That is the point of it, and nothing here is meant to discourage you from doing so.

Your account

You are responsible for what is done with your account and with the signing keys issued to your projects. A key can open any room in its project, so treat it as a secret and rotate it in the dashboard if it ever leaves your server. You must be old enough to enter a contract where you live.

Your documents stay yours

Nothing you store here is owned, licensed or reused by this service beyond what running it requires: holding your documents, serving them to the people your own tokens admit, and keeping backups. Your documents are not read by a person, are not used to train anything, and are not sold or shared. You can export any of them from the dashboard as Yjs state, in the same format any other y-websocket server reads, and you can delete a project or your whole organisation yourself.

What you may not do

Use it to break the law, to store or distribute material that is illegal where either of us lives, to attack the service or anybody on it, or to resell raw access to it as if it were your own infrastructure. Building a product on top of it is exactly what it is for; reselling the server itself is what the MIT licence is for.

Limits, and what happens at one

Each plan carries ceilings, and Pro is a flat price with no metered rate, so a month cannot cost more than the number on the card. At a ceiling only what is new is refused: a document nobody has made yet, or a person this month has not seen. Everything already stored keeps opening, syncing and exporting. Nothing is deleted for a billing reason, ever, including after a failed payment. The pricing page sets this out in full and is part of these terms.

Availability

There is no uptime guarantee and no service credit, and it would be dishonest to write one into a page while the monitoring behind it does not exist. The status page says what is actually checked. If that matters to you commercially, ask, and we can write something that means something.

Ending it

You can cancel at any time from the dashboard, which stops the next payment and leaves everything readable on the free plan's limits. You can delete your organisation outright, which removes its projects, keys and documents and cannot be undone. I may suspend an account that is breaking the section above, or close one after telling you why and giving you time to export.

Liability

This is a small service sold at a small price by one person. Liability is limited to what you paid in the twelve months before the thing you are complaining about, except where the law where you live does not allow that limit, in which case the law wins. Keep your own backups of anything you cannot afford to lose; the export exists so that you can.

Changes

If these terms change in a way that matters, the change is announced before it applies and you can cancel and be refunded for the rest of a period you have already paid for. Changes that do not matter, such as a clearer sentence, happen quietly.

Law

These terms are read under the law of Tunisia. Nothing here takes away a consumer right that the law where you live gives you and does not let you sign away.

Asking about any of this

Write to support@quoincloud.com, or ask in the project discussions if it is not private.